Shipping
Delivery Fees:
- Melbourne Metro Area - Order over $150 - Free Shipping
- Melbourne Metro Area - Orders less than $150 - Standard Shipping Fee $13.95
- Melbourne Metro Area Same Day Delivery (available for wholesale account holders only). Click here to register.
- VIC Regional Area Standard Shipping Fee - $19.90
* Shipping costs for oversized or overweight products may differ. Please refer to the checkout page for the exact shipping cost.
- NSW, QLD ,SA & ACT
- NT & TAS
- WA
- Shipping costs start from $25. Please refer to the checkout page for the exact shipping cost.
- Click & Collect - Free
- For pallet shipping, please call us on 1300 362 158 or email info@pakio.com.au to confirm if there will apply an extra shipping cost.
Delivery times:
-
- 1-2 working days for Melbourne Metro.
- Up to 7 working days for all other area.
Express Service:
- If you need urgent delivery, please call us on 1300 362 158. Additional cost may occur.
Terms & Conditions:
- All deliveries will require a signature to verify. If delivery address is unattended, redelivery fees may apply.
- Delivery does not include unpacking or storage.
- We do not deliver to PO Boxes or parcel lockers.
Tracking Your Order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 3 working days for the tracking information to show.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Lost/Stolen Packages：
Pakio is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team.