常见问题解答

我们安全地接受所有主要信用卡和 PayPal。所有价格和订单均以澳元列出和处理。但是，请注意，我们可以接受任何货币的国际信用卡和借记卡。

不，帐户完全是可选的。

如果您忘记了密码，请不要担心。您可以通过单击“忘记密码”链接轻松重置它。单击该链接后，您将收到一封电子邮件，其中包含有关如何创建新密码的说明。按照说明设置安全且易于记忆的新密码。请记住妥善保管您的密码，切勿与任何人分享。

如果您的商品有不同尺寸或颜色，请在单击“添加到购物车”之前仔细选择正确的尺寸或颜色选择。

然后，您将被引导至我们的购物车页面，您可以在其中查看您的商品并继续输入送货地址以处理您的订单。

下订单后，您在结账过程中输入的电子邮件地址应该会立即收到一封电子邮件通知。此外，如果您提供了手机号码，您将收到通知短信，确认您的订单和跟踪信息。

请注意总时间 = 处理时间 + 运输时间（这不包括任何海关延误、周末、节假日和任何不可预见的情况。）

您可以参考这里的相关信息了解更多详情。

一旦我们准备好运送您的订单，我们就会向您发送一封包含相应送货信息的电子邮件。之后，当您登录 Pakio 帐户或单击发货确认电子邮件中的跟踪链接时，您将能够在“我的订单”下跟踪您的订单。请等待最多 24 小时来激活跟踪。

在交货后 30 天内将新的、未开封的商品退回给我们。

如果您对退货有任何疑问，请联系我们的支持团队。

各个产品页面包含许多有用的信息，包括照片、功能、保养说明和尺寸指南。还有疑问吗？请发送电子邮件至 info@pakio.com.au，我们将提供答案。

We offer a wide range of food packaging solutions including containers, trays, boxes, bags, and cutlery suitable for various types of food products.

Yes, all our packaging materials are made from food-grade materials that comply with relevant safety regulations and standards to ensure the safety and integrity of your food products.

Absolutely! We offer customization options including printing your logo, brand colours, and other designs on our packaging to help you create a unique and memorable brand identity for your products. Please call us on 1300 362 158 or email us info@pakio.com.au for more information.

Yes, our commitment to sustainability runs deep. We ensure that all our packaging materials are sourced from renewable resources, and we prioritize recyclable, compostable, and biodegradable options to minimize environmental impact throughout the product lifecycle.

The minimum order quantity for custom packaging varies depending on the type of packaging and customisation options. Please contact us for specific details regarding your requirements.

Yes, we offer free samples of our packaging products so you can evaluate the quality, design, and suitability for your needs before placing a larger order.

Once you've placed your order online, it usually takes 2 business days to arrive for Melbourne Metro. Please note that this lead time may vary depending on factors such as order volume, customisation requirements, and shipping location. Our team works diligently to fulfil orders promptly and efficiently to ensure timely delivery of your eco-friendly packaging products. If you have specific delivery requirements or urgent orders, please contact our customer service team, and we will do our best to accommodate your needs.

Many of our packaging materials are designed to be microwave-safe and freezer-safe, but it's important to check the specifications of each product to ensure compatibility with your intended use.

You can place an order or request a quote by contacting our sales team via our phone number 1300 362 158, email info@pakio.com.au , or through our website Contact Us page. Our friendly staff will be happy to assist you with any questions and guide you through the ordering process.