FAQs

We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in Australian Dollars. However, please note that we are able to accept international credit and debit cards in any currency.

No, accounts are totally optional.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.  Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your Pakio account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

Return the new, unopened items to us within 30 days of delivery.

Simply contact our support team if you have any questions regarding your return.

Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at info@pakio.com.au,  and we’ll provide answers.

We offer a wide range of food packaging solutions including containers, trays, boxes, bags, and cutlery suitable for various types of food products.

Yes, all our packaging materials are made from food-grade materials that comply with relevant safety regulations and standards to ensure the safety and integrity of your food products.

Absolutely! We offer customization options including printing your logo, brand colours, and other designs on our packaging to help you create a unique and memorable brand identity for your products. Please call us on 1300 362 158 or email us info@pakio.com.au for more information.

Yes, our commitment to sustainability runs deep. We ensure that all our packaging materials are sourced from renewable resources, and we prioritize recyclable, compostable, and biodegradable options to minimize environmental impact throughout the product lifecycle.

The minimum order quantity for custom packaging varies depending on the type of packaging and customisation options. Please contact us for specific details regarding your requirements.

Yes, we offer free samples of our packaging products so you can evaluate the quality, design, and suitability for your needs before placing a larger order.

Once you've placed your order online, it usually takes 2 business days to arrive for Melbourne Metro. Please note that this lead time may vary depending on factors such as order volume, customisation requirements, and shipping location. Our team works diligently to fulfil orders promptly and efficiently to ensure timely delivery of your eco-friendly packaging products. If you have specific delivery requirements or urgent orders, please contact our customer service team, and we will do our best to accommodate your needs.

Many of our packaging materials are designed to be microwave-safe and freezer-safe, but it's important to check the specifications of each product to ensure compatibility with your intended use.

You can place an order or request a quote by contacting our sales team via our phone number 1300 362 158, email info@pakio.com.au , or through our website Contact Us page. Our friendly staff will be happy to assist you with any questions and guide you through the ordering process.